FAQ
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Can you explain the Lingerie Sizes more accurately?
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These are the official sizes of the outits as provided
by the manufacturers. Most of the outfits we stock are stretchy
an there is a lot of give in the sizing.
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Do you give my email address out to anyone?
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No definately not. When you place an order you are added
to or mailing list. You can remove your email address using
the box on our main page here.
If you address is on the list then we will periodically
send you messages with details of new products, useful tips
etc. You will not get any unsolicited mail from other companies.
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How does the search facility work?
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This works by taking what you type in & looking in
the title & description of every item to find a match.
Therefore it is best to stick to one word. Ideally if you
are looking for something specific. For example, if you've
heard about a particular toy.
Typing in "vibrators" will not work so well.
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The Order Voyeur.
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Spy on what other people here have ordered at Discreet
Deliveries. The order voyeur shows items ordered in the
last week (in random order).
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When will I receive my goods.
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With the exception of the bondage furniture we aim to have
every item in stock and ready to ship. You can see the number
of each item in stock on the section list page or the item
detail page. Items in stock are dispatched via first class
mail within 24 hours of receipt.
If an item is out of stock then we tell you on the item
detail page how long it should be until it is back in stock
again. However, please note that occasionally our suppliers
can be out of stock so this time can be extended. In this
event we would contact you to let you know of the delay.
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About Telephone Ordering.
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Feel free to call us with any queries, or to place your
order online.
You don't need to read out the names of the products when
you order, so it's safe to order within earshot of colleagues!
Before you call, make a list of the product references
of the items you want. The product references are shown
on each product detail page.
Alternatively, you can add items to the basket in the usual
way and then call our order line. At the checkout, the product
references are listed in brackets after the product names.
We are waiting for your call.
Telphone: (UK) 0870 246 2069
If you wish to contact us outside of these times please
call: 0783 246 2069
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100% Satisfaction Guarantee.
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If you are not satisfied with any item in your order you
can return it to us within 30 days of purchase. To return
an item, follow the instructions under "Return Instructions"
below.
If an item does not work properly
You may return an item at any time within the first 30 days
of purchase if it is defective. At your request, we will
either replace the defective item with a new one or give
you a refund for the full amount. Please read "return
instructions" below for details.
If you are dissatisfied with your selection
We make every attempt to ensure that you will be happy with
your purchase. However, we know that sometimes people are
dissatisfied with their sex toys or garments. You may return
any item within the first 30 days of purchase by contacting
us at the email address listed below. You may choose a replacement
item of equal or lesser value or a refund for the full amount
minus shipping & a 15% restocking fee (as we do not
resell any items sent back to us). Please also note that
there is a limit of one return per customer, per order unless
it is defective.
Return Instructions:
If you would like to return an item that you purchased from
us please email admin@discreetdeliveries.co.uk quoting your
order id number & describing your problem. Return instructions
will then be sent to you.
NOTE: We do not resell returned items. All items that
are returned to us are either sent back to the manufacturer
for refund or discarded.
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