FAQ

Can you explain the Lingerie Sizes more accurately?

These are the official sizes of the outits as provided by the manufacturers. Most of the outfits we stock are stretchy an there is a lot of give in the sizing.

Do you give my email address out to anyone?

No definately not. When you place an order you are added to or mailing list. You can remove your email address using the box on our main page here.

If you address is on the list then we will periodically send you messages with details of new products, useful tips etc. You will not get any unsolicited mail from other companies.

How does the search facility work?

This works by taking what you type in & looking in the title & description of every item to find a match. Therefore it is best to stick to one word. Ideally if you are looking for something specific. For example, if you've heard about a particular toy.

Typing in "vibrators" will not work so well.

The Order Voyeur.

Spy on what other people here have ordered at Discreet Deliveries. The order voyeur shows items ordered in the last week (in random order).

When will I receive my goods.

With the exception of the bondage furniture we aim to have every item in stock and ready to ship. You can see the number of each item in stock on the section list page or the item detail page. Items in stock are dispatched via first class mail within 24 hours of receipt.

If an item is out of stock then we tell you on the item detail page how long it should be until it is back in stock again. However, please note that occasionally our suppliers can be out of stock so this time can be extended. In this event we would contact you to let you know of the delay.

About Telephone Ordering.

Feel free to call us with any queries, or to place your order online.

You don't need to read out the names of the products when you order, so it's safe to order within earshot of colleagues!

Before you call, make a list of the product references of the items you want. The product references are shown on each product detail page.

Alternatively, you can add items to the basket in the usual way and then call our order line. At the checkout, the product references are listed in brackets after the product names.

We are waiting for your call.

Telphone: (UK) 0870 246 2069

If you wish to contact us outside of these times please call: 0783 246 2069

100% Satisfaction Guarantee.

If you are not satisfied with any item in your order you can return it to us within 30 days of purchase. To return an item, follow the instructions under "Return Instructions" below.

If an item does not work properly
You may return an item at any time within the first 30 days of purchase if it is defective. At your request, we will either replace the defective item with a new one or give you a refund for the full amount. Please read "return instructions" below for details.

If you are dissatisfied with your selection
We make every attempt to ensure that you will be happy with your purchase. However, we know that sometimes people are dissatisfied with their sex toys or garments. You may return any item within the first 30 days of purchase by contacting us at the email address listed below. You may choose a replacement item of equal or lesser value or a refund for the full amount minus shipping & a 15% restocking fee (as we do not resell any items sent back to us). Please also note that there is a limit of one return per customer, per order unless it is defective.

Return Instructions:
If you would like to return an item that you purchased from us please email admin@discreetdeliveries.co.uk quoting your order id number & describing your problem. Return instructions will then be sent to you.

NOTE: We do not resell returned items. All items that are returned to us are either sent back to the manufacturer for refund or discarded.

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